The platform has several user types, which can namely be split into Customer, Supplier, and Admin.
- Customers are able to schedule service requests, carry out payments, and give feedback on suppliers’ work.
- Suppliers can receive and manage said requests, give customers progress updates, and curate their business profile.
- Admins have access to extensive management functionality over all the activity and users on the app.
Every supplier can create and personalise their own business profile. It must include general contact info, working hours, service categories, price range, and the languages the specialist speaks. Each profile also features a rating and a feedback section containing customer reviews and complaints.
All suppliers are presented to customers in the form of a list, which can be filtered by service category and rating, making for a convenient overview of all the relevant options.
Service Requests. Customers
Customers can easily send out urgent and standard service requests for a variety of issues - all they need to do is fill out a quick form and choose a service provider from a selection of relevant suppliers.
Customers can track the work’s progress on a straightforward timeline and pay for the service once the work is complete using a digital wallet (Apple Pay, Google Pay, Samsung Pay) or a credit card.
Furthermore, users can view their request history and upcoming requests. Planned requests can be cancelled or rescheduled.
Trust was the number one priority for the platform, so implementing a customer rating and feedback system was a no-brainer. Ratings serve as a key metric in promoting reputable service providers, pushing the highest ranking ones to the top.
Once work on a customer request is complete, they can rate the supplier on a scale of 1 to 5 stars. They are also encouraged to elaborate with a review or a complaint, in case the service was lacking for one reason or another.
Service Requests. Suppliers
Suppliers can receive customer service requests and accept or decline them. As they work on resolving the issue, they can provide customers with updates and attach photos in the process. Similarly to customers, they are able to view request histories and upcoming works. They can also request changes in the price, day, time, etc.
The dashboard serves as the hub for all user needs. It offers customers a range of services they can request, as well as lets them navigate to the list of their requests and their profile. Similarly, it gives suppliers quick access to all the necessary information, i.e. upcoming works, customer reviews, ratings, and so on.
Administrators have full control of all the activity on the app. To begin with, they can view, manage, and filter consumer and supplier profiles. They can also manage requests and act on the behalf of suppliers, personally accepting, rescheduling, cancelling, and marking requests as done.
Admins can also delete, edit, and add new service categories, as well as moderate customer feedback. Finally, administrators can generate reports on various in-app activities and usage statistics.