Software Maintenance & Support Services

Our team at Bamboo Agile are no strangers to critical business challenges, and we use our expertise to deliver superb application maintenance and support for the operations of all of your systems.

We embody the ideal of providing professional and cost-effective software maintenance, consistently delivering reliable IT-infrastructure that continues to be improved and optimized to your needs. We aim to reduce software system TCO and instil confidence in all of our clients, whether they are utilizing our custom solutions or third-party software we have integrated.

Pre-support audit

Bamboo Agile provides an independent software audit, covering the project assessment, recommendations for product enhancements, and the final report regarding its readiness for the support services transfer. From those results, you are able to direct the trajectory of maintenance and support into either improvements or a complete overhaul.

By carrying out a pre-support audit, you determine the real status of your project, eliminating the future detection of any unexpected expenses on support, and get prepared for cost-effective support services' transfer.
An audit allows conducting an assessment of the software developed by another team, helping ease the preparation for undertaking maintenance and support.

Software support

Bamboo Agile ensures your business runs smoothly, and takes stress off of your team by providing continuous support through enhancements and upgrades made for your custom solution to increase system functionality and performance. Our application maintenance and support services also extend to servicing your existing software solution, based upon your needs. We can easily eliminate any minor or major issues or untangle code issues to improve the clarity and maintainability of your solution.

Source code issue resolution
Code optimization
New features release

Maintenance

Our team is diligent in taking care of your IT infrastructure to ensure stable and reliable operation of the software project.

Consulting on the IT infrastructure and hosting
System monitoring
Scalability automation
Security audit
Server management
Backup storage setup, resources availability and performance control
Cloud migration, Cloud infrastructure design, Migration to new hosting
Incident Management
IT systems optimization

System monitoring

Bamboo Agile provides 24/7 monitoring services of software and hardware to ensure high performance and system uptime, so our support engineers will be immediately alerted if your system ever becomes overloaded, reaching memory capacity, or crosses the threshold of preventing your server from going down and can immediately begin to work on those issues with you.

Application monitoring
Server monitoring
Network and remote connectivity management
Event log management
Backup & recovery

DevOps services

Our application maintenance and support extend beyond the average product and software services. DevOps can open up many new possibilities for your needs, and our team is adept at automating software delivery, and infrastructure changes. We perform continuous testing, monitoring, release and deployment, and optimization for you.

Testing services
Monitoring
Release management
Deployment
Continuous optimization

Software modernization & support

Code issues resolution

We are experts at taking a poorly constructed code and turning into an innovative solution with upgraded maintainability and readability. Our application maintenance and support services include refactoring, which allows for increased performance and future enhancements, and multi-stage code review.

The tech stack updates

Our services include a detailed, in-depth business analysis, where our team pinpoints a specific combination of innovative tools and frameworks that will replace antiquated stack. But our team takes it one step further, and is always ready to design a new custom solution to meet your needs.

Improved usability

We are fluent in system analysis and application modernization services. Our UX experts frequently modernize a system’s usability and accessibility standards by improving UX design or enabling multiplatform UI implementation. Throughout the process of improving usability, our software maintenance and support services are always focused on boosting user satisfaction.

Documentation

Our goal is to streamline communication between stakeholders by crafting clear and concise documentation including SRS, architecture design, source code documentation, easy-to-grasp admin and user guides, project reports, coding standards, and more. Working together with you, our team aims to improve maintainability and transparency with detailed and helpful documentation.

Perks of working with us

Our close-knit and highly specialized team holds years worth of qualifications to tackle the most complex software problems or issues. Our maintenance and support services team keeps up with, or surpasses cutting-edge technology, ensuring quick and efficient operation of your application, while adhering to industry standards.

360 Degree Service

We optimize your IT costs by taking on every task large or small, routine or unique. We provide comprehensive, all-around support through consulting, assessments, and 24/7 IT software maintenance. We deliver practical tools to resolve outages and reduce downtime, and we help our clients implement these measures when required.

Powerful scalability

Advancing the scalability of high-load systems is what Bamboo Agile is known for. We thoughtfully consider the design and performance of your solution, ensuring it is focused on expansion and growth. We guarantee that your solution will be able to support a plethora of concurrent users in the future.

Top-notch Quality

Our team has established itself as an innovative department when it comes to addressing quality issues. We address each project with individual scrutiny, optimizing your solution to your specific needs.

Security

We take the time to conduct a thorough end-to-end assessment of your system, pinpointing and addressing existing security issues by proposing security recommendations. Our software engineers are specialists who will look at the focal points that are unique to your business and use best practices and OWASP guidelines to rebuild a robust security system for you.

Bugs detection and fixing

Our maintenance and support services are designed to locate and isolate bugs and issues before they become significant strains on a project. We frequently run checks to pinpoint the origins of any issue, while tracking and testing all features of your product.

Minimized regressions

Our clients are always confident to roll out new releases that are reliable and progressive. We have meticulous maintenance and support procedures to tackle regressions, allowing your long-term project to operate smoothly and efficiently.

Why choose the Bamboo Agile team?

We are committed to delivering quality IT solutions, in a fast and friendly manner, and to maintaining and supporting our clients and their systems, even after the design is complete.

Honest business analysis

Our business analyst teams carefully observe and examine your processes to determine your needs, and predict potential issues before they become significant problems in your custom solution.

Transparency and collaboration

The Bamboo Agile software maintenance and support team always conducts operations in a fully transparent manner, helping to foster an innovative and creative atmosphere.

Superb consulting services

We have a reputation for professional and reliable software maintenance and support. The Bamboo Agile team is active in engaging all clients in all facets of our process.

Enthusiastic Approach

With over a decade of experience, we have a proven track record of anticipating the challenges and changes of the developing world and dreaming up innovative solutions to catch and fix bugs and issues in all software solutions.

Tech Teams

Our team is made up of individuals who are all specialists in their own right. They bring their individual strengths, knowledge, and flair for software to form the Bamboo Agile team.

Custom Pricing Approach

Our creative-first approach isn’t limited to our design work. We’re happy to work with you to determine estimates with or without a traditional pricing approach.

Technologies We Use

We are always on top of the technology that is cutting-edge in the software development landscape and are more than comfortable working with various technologies.

Areas of Expertise

While we are experts in a variety of realms, Bamboo Agile teams consistently excel in the areas of e-Commerce, Education, Telecommunications, and Marketing. Our track record comprises client testimonials about our dedication and gold star customer service.

e-Commerce

Education

Telecommunications

Marketing

e-Commerce

We don’t just create custom online stores using the Shopify platform, but we also maintain and provide support services for our customized designs. Our e-commerce solutions can be customized for small or large enterprises, start-ups or mature brands.Learn more

Get your Agile dream team!

Since 2002, we’ve been crafting unique and scalable IT solutions for clients around the world. Contact us today to chat!