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Application Maintenance & Software Support Services

Our team at Bamboo Agile are no strangers to critical business challenges, and we use our expertise to deliver superb application maintenance and software support services for all of your systems.

We embody the ideal of professional and cost-effective application maintenance, consistently delivering a reliable IT infrastructure that is continuously improved and optimized for your business needs. We aim to reduce software system TCO and instill confidence in all of our clients, whether they are utilizing our custom solutions or third-party applications we have integrated.

Pre-support audit

Bamboo Agile provides an independent software audit, covering project assessment, recommendations for product enhancements, and the final report regarding its readiness for the software support services transfer. By analyzing the results, you are able to direct the trajectory of application maintenance and support into either improvements or a complete overhaul.

  • By carrying out a pre-support audit, you determine the real status of your project, eliminating the possibility of any unexpected support expenses and preparing for a cost-effective software support services transfer.
  • An audit allows us to conduct an assessment of the software developed by another team, thus easing us into the process of application support and maintenance.

Application maintenance

Our team is diligent in taking care of your IT infrastructure to ensure stable and reliable operation of the software project.

  • Consulting on the IT infrastructure and hosting
  • System monitoring
  • Scalability automation
  • Security audit
  • Server management
  • Backup storage setup, resources availability, and performance control
  • Cloud migration, cloud infrastructure design, migration to new hostings
  • Incident management
  • IT systems optimization

DevOps services

Our application maintenance and support extend beyond the average product and software services. DevOps can open up many new possibilities for your needs, and our team is adept at automating software delivery, and infrastructure changes. We perform continuous testing, monitoring, release and deployment, and optimization for you.

  • Testing services
  • Monitoring
  • Release management
  • Deployment
  • Continuous optimization

Software modernization & support

Code issues resolution

We are experts at taking a poorly constructed code and turning into an innovative solution with upgraded maintainability and readability. Our maintenance and support services include refactoring, which allows for increased performance and future enhancements, as well as a multi-stage code review.

The tech stack updates

Our services include a detailed, in-depth business analysis, where our team pinpoints a specific combination of innovative tools and frameworks that will replace the app’s antiquated stack. But our team takes it one step further, and is always ready to design a new custom solution to meet your needs.

Improved usability

We are fluent in system analysis and application modernization services. Our UX experts frequently modernize different systems’ usability and accessibility by improving their UX design or enabling multiplatform UI implementation. Our maintenance and support services are always focused on boosting user satisfaction throughout the whole usability enhancement process.

Documentation

Our goal is to streamline communication between stakeholders by crafting clear and concise documentation, including SRS, architecture design, source code documentation, easy-to-grasp admin and user guides, project reports, coding standards, and more. Working together with you, our team aims to improve maintainability and transparency with detailed and helpful documentation.

Perks of working with us

Our close-knit and highly specialized development, design, and management teams hold years worth of qualifications to
tackle the most complex software problems. Our maintenance and support services team keeps up with — and sometimes even surpasses — cutting-edge technology, ensuring the quick and efficient operation of your application while adhering to industry standards.

360-degree service

We optimize your IT costs by taking on every task large or small, routine or unique. We provide comprehensive, all-around application support through consulting, assessments, and 24/7 IT application maintenance. We deliver practical tools to resolve outages and reduce downtime, and we help our clients implement these measures when required.

Top-notch quality

Our team has established itself as an innovative department when it comes to addressing quality issues. We address each project with individual scrutiny, optimizing your solution to your specific needs.

Bugs detection and fixing

Our application maintenance services are designed to locate and isolate bugs and issues before they become significant strains on a project. We frequently run checks to pinpoint the origins of any issue, while tracking and testing all the features of your product.

Powerful scalability

Advancing the scalability of high-load systems is what Bamboo Agile is known for. We thoughtfully consider the design and performance of your solution, ensuring it is focused on expansion and growth. We guarantee that your solution will be able to support a plethora of concurrent users in the future.

Security

We take the time to conduct a thorough end-to-end assessment of your system, pinpointing and addressing existing security issues by proposing security recommendations. Our software engineers are specialists who will look at the focal points that are unique to your business and use best practices and OWASP guidelines to rebuild a robust security system for you.

Minimized regressions

Our clients are always confident that we will roll out new releases that are reliable and progressive. We have meticulous application maintenance procedures to tackle regressions, allowing your long-term project to operate smoothly and efficiently.

Case Studies

We routinely perform application maintenance and support on various platform’s to enhance performance and functionality, optimizing your IT solution for your specific needs.
Marketing and Ads

SMS-Line

Bamboo Agile provides maintenance and support for SMS-Line, a paid platform which allows users to send bulk electronic…

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ERP

HR Software

The Bamboo Agile team was tasked with enhancing, modernizing, and developing numerous new features for the software.

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Why choose the Bamboo Agile team?

We are committed to delivering quality IT solutions in a fast and friendly manner, and to maintaining and supporting our clients and their systems, even after the design is complete.

Quality business analysis

Our business analyst teams carefully observe and examine your processes to determine your needs and predict potential issues before they become significant problems in your custom solution.

Transparency and collaboration

The Bamboo Agile application maintenance team always conducts operations in a fully transparent manner, helping to foster an innovative and creative atmosphere.

Consulting services

We have a reputation for professional and reliable application maintenance services. The Bamboo Agile team is active in engaging all clients in all facets of our process.

Enthusiastic approach

With over a decade of experience, we have a proven track record of anticipating the challenges and changes of the developing world and dreaming up innovative solutions to catch and fix bugs and issues in all software solutions.

Tech teams

Our team is made up of individuals who are all specialists in their own right. They bring their individual strengths, knowledge, and flair for software to form the Bamboo Agile team.

Custom pricing approach

Our creative-first approach isn’t limited to our design work. We’re happy to work with you to determine estimates with or without a traditional pricing approach.

Amazon AWS
AmazonAWS
Jenkins
Jenkins
Kubernetes
Kubernetes
Ansible
Ansible
VMware
VMware
Docker
Docker
Grafana
Grafana
Zabbix
Zabbix
Elasticsearch
Elasticsearch
Prometheus
Prometheus
Kibana
Kibana

Areas of Expertise

While we are experts in a variety of realms, Bamboo Agile teams consistently excel in the areas of e-Commerce, Education, Telecommunications, and Marketing. Our track record comprises client testimonials about our dedication and gold star customer service.

e-Commerce

We don’t just create custom online stores using the Shopify platform, but we also maintain and provide application support services for our customized designs. Our e-commerce solutions can be customized for small or large enterprises, start-ups or mature brands.

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Telecommunications

We’ve worked extensively with mobile operators, providing them with development services and a deep wealth of industry knowledge. We maintained and supported these clients with back-end, web, and API custom solutions, as well as ongoing application maintenance.

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Education

Our extensive education solutions expertise isn’t limited to the creation of customized systems for educational institutions or corporate training centers. We also deliver 24/7 application maintenance and support coverage for any education technology platforms, be they web or mobile.

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Marketing

We develop easy-to-use software solutions to help your company meet its marketing needs. Firstly, you can launch advertising campaigns and promotions to brand subscribers via email, Viber, SMS, and Push notifications. Secondly, you can monitor the efficiency of said campaigns with automated reports and statistics.

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FAQ

What is application support and maintenance?

Software support and maintenance is a combination of services meant to upkeep the application after its release. This involves updates, bug fixes, implementation of new features, integrations, and everything the like.

What is the role of application support?

Application support is integral to keeping a piece of software relevant and future-proof. It ensures a great user experience, too, as it allows developers to respond to changing demands by regularly implementing new designs and functionality.

What is application development & maintenance?

It’s a combination of services where one team first develops an application from scratch and then goes on to continuously support and improve it after the launch. This is super common, since the original dev team is more familiar with the software code than anyone else.

Get your Agile dream team!

Since 2002, we’ve been crafting unique and scalable IT solutions for clients around the world. Contact us today to chat!

Our consultant

Natalia Minayeva
Strategic Partnerships Executive

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